Seminar Announcement
How to increase the number of customers by fostering a professional attitude?
Training for retail salespeople.
Who is this course for?
This training is aimed at everyone who is in contact with customers in shops, reception offices and in the catering industry, including salespeople, managers and businesspeople. It is particularly suitable for small companies and businesspeople who are aware of the importance of continuous professional development, however, their company is too small (1 to 5 employees) to implement an internal training.
Course program:
THE TRUTHS ABOUT CLIENTS / CUSTOMERS
- Why are clients important for me as a salesperson?
- What types of clients are there, and how to approach them?
- How do we deal with demanding clients, clients who are ‘just looking’, clients who ‘know it all’…?
- Why do we need regular clients and how do we win their loyalty?
- How do we attract new clients?
- How can we increase sales when the number of clients remains unchanged?
THE TRUTHS ABOUT EMPLOYEES / SALESPEOPLE
- What types of salespeople are there and how do we recognize them?
- Why should you be a top notch salesperson and put effort into your work with clients?
- What are the possible reasons for some salespeople to fluctuate between professional and substandard relationships towards the clients?
PROFESSIONAL SALES PROCEDURE
- What is the correct greeting and approach toward the client?
- How and why is it important to determine the client’s needs?
- Why do we need to ask additional questions and what are they?
- Why do we need to know how to listen and how do we become better listeners?
- How do we present our product or service to clients, so they will want to buy them? What are the challenges and what do we do when clients challenge us?
- How do you justify your price?
- What does additional sale mean and why is it important?
- How do we complete an additional sale and not receive a rejection from the client?
- The correct conclusion of the sale and saying goodbye to the client.
Methods of work:
- Individual and group work on practical case examples.
- Role play capturing different situations: employee/client during the sales procedure.
- Action plan to improve the sales procedures.
Location and time:
PLACE: Ljubljana, Območna obrtno-podjetniška zbornica Ljubljana Vič, Tržaška cesta 207
DURATION: between 9 AM and 2.30 PM with breaks.
TERMIN IZVEDBE:
The seminar has been postponed indefinitely!
Course fee and payment:
Course fee for each participant:
- Regular price 135.00 EUR + 22% VAT,
- we offer 10% discount for our regular customers, which reduces the course fee to 121.50 EUR + 22% VAT,
- if you register 3 or more participants from the same company, we offer an additional 5% discount.
The price includes the course materials, and beverages and snacks during the breaks.
The course fee needs to be paid prior to the course. After you apply, we will issue you an invoice, which needs to be paid prior to the course start.
Registration:
The seminar has been postponed indefinitely!