{"id":64,"date":"2015-05-08T07:51:35","date_gmt":"2015-05-08T07:51:35","guid":{"rendered":"http:\/\/test5000.ugren.com\/?page_id=64"},"modified":"2022-07-23T12:43:22","modified_gmt":"2022-07-23T11:43:22","slug":"mystery-shopping-skrivnostni-nakup","status":"publish","type":"page","link":"https:\/\/www.ugren.com\/en\/o-storitvi\/mystery-shopping-skrivnostni-nakup\/","title":{"rendered":"Mystery Shopping"},"content":{"rendered":"

Mystery shopping is an anonymous study or evaluation of the quality of services and relations with customers. It can be implemented in person, over the phone or via e-mail or internet. The survey enables us to accurately analyze the attitude of salespeople towards customers. All data is obtained from pretend shoppers (mystery shoppers), not from real customers. <\/p>\n

Mystery Shopping is NOT a questionnaire. Mystery shoppers make contact with the company (banks, shops, car sales) and its staff either in person, by calling or by using some other method. They play a role of a customer following a pre-agreed script. Their task is to collect certain information and produce a report based on the experience. <\/p>\n

Mystery Shopping enables you to obtain invaluable feedback on what is it like to be your customer<\/strong>. You find out about your customer shopping experience, and also about the sales and customer orientation of your staff<\/strong>. Furthermore, we prepare a practical list of suggestions for improvement, as well as design sales training tailored to your company that can improve your sales.<\/p>\n

For more information on the study visit www.skrivnostni-nakup.com<\/a><\/p>\n

\n

Would you like to find out more about how the Mystery Shopping method can improve your sales and the motivation of your salespeople?<\/h3>\n

Contact us to arrange a meeting.<\/a><\/p>\n<\/div>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Mystery shopping is an anonymous study or evaluation of the quality of services and relations with customers. 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